Lead Key Account Manager

Position Overview:
This client is seeking a Key Account Manager to join their team in Germany. As a key part of their global contract logistics business, you will be responsible for managing and expanding their diverse portfolio of industrial customers, with a focus on warehousing.

This is an exciting opportunity to contribute to the growth of this client's German setup while working in a collaborative, cross-vertical approach across multiple industries. The role offers flexibility, with hybrid and remote working options available, and requires fluency in both German and English.

Key Responsibilities:

• Develop and manage relationships with national key accounts to drive customer satisfaction and retention.
• Lead and expand the customer base across a diverse range of industries, with a primary focus on contract logistics services.
• Act as the main point of contact for key clients, providing high-level support and strategic direction to ensure customer needs are met.
• Collaborate with internal teams to deliver customised solutions and identify cross-vertical opportunities for growth.
• Work closely with sales and operations teams to ensure seamless execution of freight solutions, optimising supply chain management.
• Develop and implement account strategies to drive growth and profitability in line with the client's objectives.
• Monitor market trends, customer needs, and competitor activities to ensure the client remains competitive and innovative.
• Ensure that all customer queries are addressed promptly and professionally, maintaining a high level of service at all times.
• Report on account performance, including revenue and profit tracking, forecasting, and KPIs.

Key Requirements:

• Proven experience in key account management within the freight forwarding industry, with a focus on air and ocean freight.
• Strong understanding of logistics, supply chain management, and transportation solutions.
• Experience working with a diverse portfolio of customers across various industries
• Ability to work in a cross-vertical approach, understanding the needs of various industries.
• Fluency in both German and English is essential for communication and client interactions.
• Excellent negotiation, presentation, and relationship-building skills.
• Proactive, solution-oriented mindset with a focus on customer success.
• Strong analytical skills and ability to report on key metrics and account performance.
• Ability to work independently and as part of a collaborative team.
• Hybrid and remote working options available, with flexibility to travel as needed.

Why Join This Client?

• Work for a global player in the freight forwarding industry with a growing presence in Germany.
• Flexibility with hybrid and remote work options.
• Competitive compensation package and benefits.
• Opportunity to grow within an expanding business and make a significant impact on the client's success.
• Collaborative and dynamic working environment with a focus on innovation and customer satisfaction.

If you are passionate about logistics, have a strong background in air and ocean freight, and thrive in a fast-paced, customer-focused environment, we encourage you to apply.