A leading e-commerce and cosmetics company is seeking a DC Operations Manager to lead cross-functional teams of non-exempt associates. The ideal candidate will enhance processes, achieve financial and operational excellence, and deliver superior results for retail, operational, service-related, and E-Commerce functions. You will be primarily responsible for managing and implementing operational improvements while optimizing all aspects of people, processes, and performance to achieve service excellence. Success in this role requires the ability to collaborate cross-functionally and influence at all organizational levels.
Key Responsibilities:
- Champion and embody our mission, vision, and values.
- Drive accountability to plan, execute, and achieve growth and profit objectives.
- Identify business needs and drive performance improvements.
- Deliver efficient solutions within time, cost, and scope constraints.
- Balance strategic trade-offs between labor, inventory, and expenses.
- Measure and quantify the impact of process changes.
- Collaborate to launch new initiatives and track performance.
- Raise awareness of process changes across the organization.
- Facilitate proactive change management.
- Influence stakeholders to achieve results independently.
- Optimize operations and work flow for maximum efficiency.
- Recommend methods to improve associate efficiency and reduce waste.
- Participate in training and testing for new systems and processes.
- Promote associate engagement and enablement through best practices.
- Partner with leadership to develop culture action plans.
- Build and implement talent capabilities and identify training opportunities.
- Plan and manage staffing needs for non-exempt roles.
- Lead performance management plans with the leadership team.
Qualifications:
- High-energy, driven professionals with strong leadership and team-building skills.
- Proven knowledge of distribution and E-Commerce operations in a retail environment.
- Ability to lead cross-functional teams with diverse goals.
- Strong analytic and organizational skills, including troubleshooting and multitasking.
- Ability to quickly learn new business processes.
- Innovative and nimble in applying process improvements.
- Proficient in MS Office and WMS applications.
- A Bachelor's degree is preferred but not required.
Essential Functions:
- Work rotational, 24/7 on-call to support operations.
- Flexible, full-time schedule, including days, evenings, weekends, and holidays.
- Travel, including overnight stays.
- Stand or sit for long periods.
- Exposure to distribution center conditions, including noise, variable temperatures, dust, and strong scents.
- Visit stores to understand the store experience and collaborate with field partners.
