Key Account Manager
Location: North Rhine-Westphalia, Germany
Company Overview:
Join an established freight forwarder with a strong reputation for delivering high-quality, personalised services across all modes of transportation, including overland, ocean, and air freight. They specialise in catering to a diverse range of verticals and are committed to maintaining the highest standards in the industry. Their success is built on the strength of their client relationships and their dedication to providing tailored solutions that meet each client's unique needs.
Position Overview:
They are seeking an experienced and dynamic Key Account Manager to join our team in North Rhine-Westphalia. The ideal candidate will have a proven track record in freight forwarding and logistics, with a strong focus on maintaining and developing client relationships. This role requires excellent communication skills, a client-centric approach, and fluency in German.
Key Responsibilities:
Client Relationship Management: Maintain and strengthen relationships with key clients, ensuring their needs are met with the highest level of service and satisfaction.
Business Development: Identify opportunities for growth within existing accounts and develop strategies to expand service offerings to new and existing clients.
Solution Development: Collaborate with internal teams to develop customised logistics solutions that align with client requirements and industry best practices.
Performance Monitoring: Track and analyse account performance metrics to ensure service delivery meets client expectations and identify areas for improvement.
Negotiation and Contract Management: Negotiate terms and contracts with clients, ensuring mutually beneficial agreements that align with company standards and goals.
Market Insights: Stay informed about industry trends, market developments, and competitor activities to provide clients with up-to-date insights and strategic advice.
Customer Support: Serve as the primary point of contact for client inquiries, addressing concerns promptly and effectively to maintain high levels of client satisfaction.
Qualifications:
Experience: Minimum of 3-5 years of experience in key account management within the freight forwarding or logistics industry.
Language Skills: Fluent in German; proficiency in English is a plus.
Industry Knowledge: Strong understanding of logistics, freight forwarding, and supply chain management across overland, ocean, and air modes.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with clients at all levels.
Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
Interpersonal Skills: Ability to build and maintain strong relationships with clients, colleagues, and industry partners.
Organisational Skills: Highly organised, with the ability to manage multiple accounts and projects simultaneously.
What They Offer:
- Strong salary and benefits package
- Opportunity to work with an established longstanding freight forwarder
- Supportive and collaborative work environment
- Opportunities for professional growth and development
If you are a motivated and experienced Key Account Manager looking to join a reputable company with a focus on client satisfaction and high standards, we would love to hear from you. Please submit your application.
