Customer Service Manager

The Operations Manager is responsible for leading and managing multiple functional areas within a manufacturing plant. This role involves working proactively with plant management and production managers to ensure high plant performance, timely delivery to Homebuilding operations, and continuous improvement. The Operations Manager will align resources and performance across functional areas and lead, coach, and develop a team of supervisors and individual contributors within the facility.

This position is based in Delanco, NJ.

Primary Responsibilities:

• Lead and manage daily operations in areas such as Customer Service, Scheduling, Delivery, and Administrative functions.
• Promote a positive work environment focused on achieving business goals, fostering coaching, development, and teamwork, and ensuring effective communication of expectations and results.
• Manage the customer scheduling and delivery process and production capacity of the plant through effective communication with Homebuilding Operations. Understand and manage capacity variables to drive an accurate and stable production schedule.
• Partner with Homebuilding Operations and plant production departments to ensure high-quality and timely resolution of any quality or delivery issues.
• Ensure alignment, coordination, and cross-training between functional areas. Partner with leadership in production, other functional areas, and centralized operations to coordinate and align execution to meet or exceed shared goals.
• Review, analyze, and interpret data to evaluate performance, identify and lead improvements, and monitor and provide recommendations on key metrics within areas of accountability.
• Lead operational production planning to meet all shipment schedules. Develop and execute the agreed-upon staffing plan and allocate resources accordingly.
• Ensure accurate and timely processing of administrative processes, including plant payables, invoicing, customer service reports, etc.
• Demonstrate an active role in the plant safety program by conducting audits and ensuring leadership monitors all personnel for desired safety behaviors.
• Manage key controllable operating expenses and develop cost control plans. Drive process improvement throughout the plant, focusing on results and fostering a culture of continuous improvement.
• Participate in broader company initiatives as assigned.

Qualifications:

• Bachelor's degree required.
• MBA preferred.
• 5+ years of progressively responsible leadership or management experience.
• Excellent problem-analysis, critical thinking, and strategic planning abilities.
• Experience communicating effectively with all levels of an organization.
• Outstanding collaboration and conflict management abilities.
• Customer orientation and commitment to stakeholder support.
• Excellent reliability, with strong planning and organizational skills.
• Focus on driving improvements within the organization and the ability to influence others.
• Ability to coach and develop others.
• Demonstrated proficiency in managing multiple tasks, setting priorities, decision-making, adapting, and meeting deadlines.
• Ability to travel to other plants and locations as needed.

Life at the Company:

As a top US homebuilder, the company has been helping families build their dream homes since 1948. All roles, whether in the field or office, allow employees to make a significant impact on those seeking home ownership. The management team is experienced and talented, with nearly 80% promoted from within, providing mentors who share their knowledge, offer career guidance, and encourage success.

Benefits:

In addition to standard benefits, all employees have ownership in the company through an Employee Stock Ownership Plan, allowing active participation in the company's financial returns. The company also offers a New Home Purchase Discount when purchasing one of its homes.

For more information about the exceptional culture and benefits, visit the company's careers website.

The company is an Equal Opportunity Employer. Drug testing and background checks are required. Applicants must be legally entitled to work in the United States, as the company does not provide visa sponsorships.