A leading packaging organization is currently seeking a Customer Service Manager to join their team. As the Customer Service Manager, you will be responsible for planning and managing the activities for the Customer Service Team. The role includes managing and overseeing the functions of this team to effectively support customer orders, pricing, manufacturing and delivery schedules, service and quality issues, and other related customer concerns. This role interacts frequently with the manufacturing, sales, design, and production teams to guarantee the resolution of customer problems, satisfy customer needs, and maintain effective business relations between the company and its customers.
Responsibilities for the Customer Service Manager:
- Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, and on-time delivery.
- Coordinate with Operations, Design and Quality to help resolve production issues and support customer on-time deliveries.
- Manage on-hand inventory levels and reconcile to customer orders, forecasts, and just in time schedules.
- Provide timely and accurate updates on orders, deliveries, and issues.
- Investigate and resolve customer complaints including billing issues or credit requests and communicate common problems to internal departments as necessary.
- Monitor key account performance metrics such as customer satisfaction, on-time delivery, quality, and overall relationship.
Requirements for the Customer Service Manager:
- Bachelor's degree in Marketing, Business, or Communications preferred.
- Minimum of 3 years of Customer Service management experience.
- Experience in manufacturing environment, corrugated industry highly preferred.
