Position Overview:
This client is seeking a Key Account Manager to join their team in Germany. As a key part of their global contract logistics business, you will be responsible for managing and expanding their diverse portfolio of industrial customers, with a focus on warehousing.
This is an exciting opportunity to contribute to the growth of this client's German setup while working in a collaborative, cross-vertical approach across multiple industries. The role offers flexibility, with hybrid and remote working options available, and requires fluency in both German and English.
Key Responsibilities:
- Develop and manage relationships with national key accounts to drive customer satisfaction and retention.
- Lead and expand the customer base across a diverse range of industries, with a primary focus on contract logistics services.
- Act as the main point of contact for key clients, providing high-level support and strategic direction to ensure customer needs are met.
- Collaborate with internal teams to deliver customised solutions and identify cross-vertical opportunities for growth.
- Work closely with sales and operations teams to ensure seamless execution of freight solutions, optimising supply chain management.
- Develop and implement account strategies to drive growth and profitability in line with the client's objectives.
- Monitor market trends, customer needs, and competitor activities to ensure the client remains competitive and innovative.
- Ensure that all customer queries are addressed promptly and professionally, maintaining a high level of service at all times.
- Report on account performance, including revenue and profit tracking, forecasting, and KPIs.
Key Requirements:
- Proven experience in key account management within the freight forwarding industry, with a focus on air and ocean freight.
- Strong understanding of logistics, supply chain management, and transportation solutions.
- Experience working with a diverse portfolio of customers across various industries
- Ability to work in a cross-vertical approach, understanding the needs of various industries.
- Fluency in both German and English is essential for communication and client interactions.
- Excellent negotiation, presentation, and relationship-building skills.
- Proactive, solution-oriented mindset with a focus on customer success.
- Strong analytical skills and ability to report on key metrics and account performance.
- Ability to work independently and as part of a collaborative team.
- Hybrid and remote working options available, with flexibility to travel as needed.
Why Join This Client?
- Work for a global player in the freight forwarding industry with a growing presence in Germany.
- Flexibility with hybrid and remote work options.
- Competitive compensation package and benefits.
- Opportunity to grow within an expanding business and make a significant impact on the client's success.
- Collaborative and dynamic working environment with a focus on innovation and customer satisfaction.
If you are passionate about logistics, have a strong background in air and ocean freight, and thrive in a fast-paced, customer-focused environment, we encourage you to apply.
